I founded Food Allergy Aware in 2013 due to the lack of knowledge and training in food service outlets when providing for the Coeliac, food allergy and food intolerant customer. I am passionate about encouraging food businesses to provide for the FreeFrom customer and encouraging them to take training, especially face to face, where they can learn to enhance their communication skills and offer a positive customer journey.
I have a personal interest in this area, my son and I are both gluten and dairy free. More often than not our choices when dining out are restricted, and often disappointed to have no dessert! I am really wowed when I can walk into a restaurant and get positive and accurate responses to my queries from members of staff, and when I am offered a choice of starters mains and desserts I am keen to share the venue so others in the FreeFrom world can discover the restaurant for themselves. And the sharing of information in this way is very apparent in the FreeFrom community.
By drawing on my own experience plus the passion I have in moving the food services industry forward with their FreeFrom provision, I have been able to develop a range of training solutions which offer something for all your food allergy and food safety training requirements.
In addition to being registered training centres for HABC and CIEH, with a wide range of training training courses on offer, in collaboration with Sally Trice, we produced all the training content and resources for Level 2 Award in Identifying and Controlling Food Allergy Risks. We have also written and produced our own a level 1 online training module which encompasses coeliac disease, food allergies and intolerances and looks at how to communicate positively with the FreeFrom customer rather than just covering backs with compliance and disclaimers statements.
Currently I am developing a food allergy booklet which can be used as an inexpensive training aid, we are planning to produce a hard copy booklet, which staff can retain as a permanent reference point to ensure they can refer back should they need clarification issues. The booklet is used as an Induction/Introductory level training aid, the booklet we are producing is based on our own in-depth online training but can be used as a viable alternative. It can be used alongside the online training module or independently, as either a 1:1 training tool with managers or for the staff member to use autonomously.
As well as being specialists in delivering and designing training solutions I enjoy speaking at and supporting external events.
When the NEW EU Food Information Regulations (FIR) 2011/1169 were introduced in December 2014 I was at the forefront spreading the word throughout the food service sector. I organised a seminar in 2013 with expert speakers from the FSA, Anaphylaxis Campaign and businesses with positive examples within the industry.